Returns & Exchanges

At HiBy, we stand behind the quality of our high-fidelity audio equipment and offer a 30-day return window for items in their original packaging. We are dedicated to ensuring your listening experience meets the highest standards of excellence and satisfaction.

1

Initiate Your Request

Contact our support team at [email protected] within 30 days of delivery to receive your Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack your HiBy device in its original retail box, including all accessories, cables, and manuals to ensure a full refund.

3

Ship to Service Center

Affix the provided shipping label or address information to your package and drop it off at an authorized carrier location with tracking enabled.

4

Inspection and Refund

Once our technicians verify the device's condition, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing